Returns

We ask you to contact our customer support before returning any of our products.
That way we can ensure a smooth and efficient return process.

You may return your order within 14 days after delivery, without specifying why you are returning the products. Shipping costs concerning returns are to be paid by the client. We ask you to also return the products within 14 days of requesting a return.

When you request a return we kindly ask you to ship the products to us in their original packaging and in original and undamaged condition when possible. NTEC CARP holds the right to decline a return if these conditions are not met.

After receiving your return we will issue a refund within 14 days, using the same payment method used by the customer when placing his order, unless the customer agrees to a different method. This refund is free of charge for the customer.

Please direct your return shipment to our logistics address at:

NTEC Warehouse
Ambachtstraat 2
7622 AP Borne (O)
The Netherlands

Shipping costs & estimated delivery time

All orders placed before 17:00 CET will be processed and shipped on the same day.

Orders placed after 17:00 CET or on weekends will be processed the next working day.

Location Shipping costs Delivery time
Andorra € 20,00  3-4 working days
Austria € 17,50 2–5 working days
Belgium € 7,50 1–2 working days
Bulgaria € 25,00 5–7 working days
Croatia € 20,00 4–6 working days
Cyprus € 25,00 10–12 working days
Czech Republic € 17,50 2–4 working days
Denmark € 15,00 3–4 working days
Estonia € 25,00 4–6 working days
Finland € 25,00 4–6 working days
France € 15,00 3–4 working days
Germany € 7,50 1–3 working days
Greece € 25,00 6–8 working days
Hungary € 25,00 4–6 working days
Ireland € 25,00 3–5 working days
Italy € 15,00 3–5 working days
Latvia € 25,00 4–6 working days
Lithuania € 25,00 4–6 working days
Luxembourg € 15,00 2–3 working days
Monaco € 15,00 3–4 working days
Netherlands € 5,95 2–3 working days
Norway € 20,00 5–8 working days
Poland € 20,00 4–6 working days
Portugal € 20,00 4–6 working days
Romania € 25,00 6–8 working days
Slovakia € 15,00 4–6 working days
Slovenia € 20,00 3–4 working days
Spain € 15,00 4–7 working days
Sweden € 20,00 3–5 working days
Switzerland € 20,00 4–5 working days
United Kingdom € 15,00 3–4 working days