We ask you to contact our customer support before returning any of our products.
That way we can ensure a smooth and efficient return process.
You may return your order within 14 days after delivery, without specifying why you are returning the products. Shipping costs concerning returns are to be paid by the client. We ask you to also return the products within 14 days of requesting a return.
When you request a return we kindly ask you to ship the products to us in their original packaging and in original and undamaged condition when possible. NTEC CARP holds the right to decline a return if these conditions are not met.
After receiving your return we will issue a refund within 14 days, using the same payment method used by the customer when placing his order, unless the customer agrees to a different method. This refund is free of charge for the customer.
Please direct your return shipment to our logistics address at:
7622 AP Borne (O)
Shipping costs & estimated delivery time
All orders placed before 17:00 CET will be processed and shipped on the same day.
Orders placed after 17:00 CET or on weekends will be processed the next working day.
|Location||Shipping costs||Delivery time|
|Andorra||€ 20,00||3-4 working days|
|Austria||€ 17,50||2–5 working days|
|Belgium||€ 7,50||1–2 working days|
|Bulgaria||€ 25,00||5–7 working days|
|Croatia||€ 20,00||4–6 working days|
|Cyprus||€ 25,00||10–12 working days|
|Czech Republic||€ 17,50||2–4 working days|
|Denmark||€ 15,00||3–4 working days|
|Estonia||€ 25,00||4–6 working days|
|Finland||€ 25,00||4–6 working days|
|France||€ 15,00||3–4 working days|
|Germany||€ 7,50||1–3 working days|
|Greece||€ 25,00||6–8 working days|
|Hungary||€ 25,00||4–6 working days|
|Ireland||€ 25,00||3–5 working days|
|Italy||€ 15,00||3–5 working days|
|Latvia||€ 25,00||4–6 working days|
|Lithuania||€ 25,00||4–6 working days|
|Luxembourg||€ 15,00||2–3 working days|
|Monaco||€ 15,00||3–4 working days|
|Netherlands||€ 5,95||2–3 working days|
|Norway||€ 20,00||5–8 working days|
|Poland||€ 20,00||4–6 working days|
|Portugal||€ 20,00||4–6 working days|
|Romania||€ 25,00||6–8 working days|
|Slovakia||€ 15,00||4–6 working days|
|Slovenia||€ 20,00||3–4 working days|
|Spain||€ 15,00||4–7 working days|
|Sweden||€ 20,00||3–5 working days|
|Switzerland||€ 20,00||4–5 working days|
|United Kingdom||€ 15,00||3–4 working days|